Complaint / review text:
I think I'm done w/Petco! Petco doesn't seem to want our business!!! It took me over 2 hrs to order 3 simple products online. 1) the online didn't work properly so called Customer Svc (which is a joke to call it that) and I was on HOLD for over 30 mins to get a person. So Petco must not care if people order from them since they make you hold over 30 mins!!! Then I get the Phillipines... First person I couldn't understand. I finally got order placed and asked for the customer survey which they still haven't provided to me. I have tried 3 of their numbers listed and each one makes their customers Hold for several minutes!!! Monday I will Corporate and will probably be on Hold again, if that happens Petco is off my list! They may be cheaper than PetSmart on some things but not worth wasting all my time. Time is more Valuable and Petco needs to address their Customer Svc!!!