Complaint / review text:
I am reporting filthy and badly over crowded cages in your Austin, Texas Lakeline store. The rats are always sick and scrathing. This last time blatant ringworm. This time I saw no water, probably leaked all over and soiled food. For a Company who "prides themselves" on great animal care this is NOT acceptable. Other times I have entered the store and I could smell the animals as I entered there area. Also, I have seen dead animals in the cages. I know things happen but the animal care employee is supposed to pull all dead in the AM when they feed, water and "clean". No creature however small deserves to live in filth. And why would someone buy your rats or other small animals when they see how they live! You need to plan an unscheduled visit to this store. Either the Manager doesn't care, the Animal Care person doesn't care or both. I will no longer reccommend Petco to any of my friends or shop there again! Thankfully you never see this at the Petco on Great Hills Trail, their animals are always clean and well cared for, I will choose to shop here and send my friends to this location.