Complaint / review text:
Conversation of 3 hr call with Time Warner (call was lost when phone battery went dead... Did they call back no, even though they have my phone #). Julie... No we have no specials (the one in my hand didnot count) they all ended Monday. I called back and got Jacqueline. Oh no we can always do something. Ok, with phone you can get yadda yadda. I don't want phone, internet and cable only. Me. Ok I'll call ATT. Twc... Let me get you to retention. Wendy in retention oh we can take care of you but you need to talk to customer solution. Clarice who says she is in retention (I was on hold from retention to retention) came up with an acceptable package starts to schedule appt and phone dies (I've been on for 2 hrs at this point). She does not call back. I call again and am on hold forever due to call volume. I listen and hear that I have an appt for 8-9 on Thursday. I work. Finally get cust. Serv. And tell her I am not home 8-9. I give my work hrs and she offers appt for the time I end work, I explain I can't be there at the time I end work. There are no other 5-6 appts or Sat appts. I told her it did not need to be right away but she just kept saying there are no appointments. I asked EVER and she said there are no appointments. So 3 hrs and absolutely no resolve.