Complaint / review text:
Ordered flowers for Mothers Day. Delivery was for Fri May 9 to avoid the ludicrous extra charge for Saturday delivery. Put specific instructions to call first. They did not call first, so only a note was left to say they would deliver on Monday - day AFTER Mothers. Day.
On Monday they delivered the same bouquet which is now wilted, dead and disgusting. Delivery was refused for this reason. I emailed them on that same day demanding fresh flowers be delivered, or give me a refund. I was told fresh flowers would be delivered.
It's a week later and nothing has been delivered. I have called them twice and get a recording to leave my number and someone will call back, no one does. I contacted VISA to cancel the payment, and they won't until I get a name of someone from Bloomex who agrees to refund my money!
Not happy, and will not use or recommend this company again. Terrible way to treat customers and the recipients of flowers.