Complaint / review text:
We have a year old refrigerator Whirlpool. They come out to find out the problem. It was the ice maker so he ordered the part. It came in 5 days. Then we had to wait 5 more days for tech. Then I missed him by 20 minutes. I called to see if he could come back out, they said, "I will send him a message and he will call you." He never did, had to schedule another appointment. Then on that day we got a call saying he was running behind and they needed to reschedule. So that was on April 1. Well he gets here and now our freezer at the bottom has went out, lost everything in it so he gets to looking and a valve in the back was not allowing the refrigerant to go to the freezer. So now not only can he not fix the ice maker but now has to have them emergency request the part so that overnight so that he can come out Thursday or Friday.
Now A&E when we were told to have them schedule us for Thursday or Friday by the tech but when we called them we can't get anyone out now until the 8th of April. I don't think so. I have been hung up on twice and put on hold to talk to a supervisor for 35 minutes. Right now I'm so mad we have had no ice for 2 1/2 weeks, still no ice or freezer now and they do not care. When a customer has a repair on any appliance and it is under warranty or not they should carry parts in their vans to fix problems not have to wait for parts to be shipped, then have to take several days off from work so that they can shuffle you around like a sack of Idaho potatoes or they should have to pay our wages we are losing for them to may or may not show up.