Complaint / review text:
I placed an order on Kalahari and the parcel was dispatched on 13/04/2014 for delivery the next day on 14/04/2015. This did not happen. I called UTI and was told the parcel would definitely be delivered on 15/04/2015 before 18:00. No delivery. Called again today and I was advised that the parcel was loaded in the wrong truck for the wrong route and it will be delivered today before 10:00. Can I believe this information given to me? Is it just another empty promise?
Delivering parcels is your business, it is what you do. What is so difficult? Surely you don't have to be a genius to load a parcel into a van and deliver it on time? My parcel is 2 days late.
I need you to have my parcel delivered to me today.