Complaint / review text:
I have had a payment arrangement in place for months now and have been sticking to this arrangement (not skipping one payment). Since last month I have been bombarded by text messages and missed calls (including today) informing me that If i do not pay the account in 48 hours further steps will be taken. I have been dealing with Irma this whole time - when I asked her about these messages and calls she informed me that Amritha will get back to me regarding this, this was more than two weeks ago. Why am I receiving these messages and phone calls when I have a payment arrangement in place and have been sticking to it??? No one is getting back to me or replying to my mails. I have said it a million times. I work nights and am only contactable via email. Why all of a sudden is this arrangement not accepted, it has been fine for months now and I have it in writing that you agreed to this payment arrangement???