Complaint / review text:
Day after day customer service at some of the locations getting WORSE, I was at Ruby Level located at Prue rd at San Antonio, TX well shower at lady's locker sorry to say that but its NASTYand Smelly they dont clean for a weeks, no towels, all lockers are broken and members of the GYM can't open their locker most of the time it happened to me several times, but worse thing that happened yesterday i witnessed myself that GYM staff hand locker keys to members. A poor lady was enable to open her locker she waited for somebody bring her locker key for 20 min while i was waiting for somebody to bring towels, finally she went to receptionist and for some reason receptionist gave the locker KEY to a MEMBER who has no right to hold locker KEY because that is VIOLATION right there she could open any locker that she would like to. So as soon as she open her locker another Lady standing by me was also waiting for the locker keys so she asked previous if she could also open her locker and of course another lady she handed the keys over to her. Basically anybody could use that to open any locker and steal other people staff. That was unbelievable! I am in shock. I went downstairs around 8.10 pm to ask for MANAGER receptionist told me that there is only 2 person working today and their manager leaves home around 6 pm.
WHAT A POOR MANAGEMENT!
If you all charging people at the rate of Ruby Level WHERE IS CUSTOMER SERVICE AT THE RUBY LEVEL??? I need somebody to take care of this PROBLEM. It can't happen all the time.
I would appreciate if somebody could let me know about when this is going to be taken care of.