Complaint / review text:
After the "call center" phoned me on numerous occasions i finally agreed seeing these people. When the person named Christo (what he introduced himself as) came and demonstrated this whole program I was interested about the program. Before he started the demonstration he said that i will get R5000 because i am a selected individual. I told him that i do not have the R22 500 joining fee and that i cannot afford it. He told me that i don't need to worry it will be DEBITED from my account with a monthly installment of -R475. I kept on asking what about the R5000 and he simply kept on avoiding the question.
Then they deducted R10000 of my credit card (straight not on budget that was promised). When i phoned the office on 012 1110177 I spoke to a lady called Anja. She was the most arrogant Client Service Manager i ever spoke to. She simply refused to help. I asked her to send me the letter that they send to the bank for the deduction and she said she will email me the form ASAP. After 2 weeks of not receiving anything I phoned back and her response was and i quote - SORRY I FORGOT.
She refused me to speaking with a manager or director and simply hung up the telephone.