Complaint / review text:
They have an EZ Pass in the car for tolls. You would probably think "oh that's nice and I'll be charged for the tolls I went through". Wrong. You will be charged at least $25 per day just for using the toll once. I expected to see $1.90 toll charge on my statement, but it was $16.75 for a $1.90 toll. I contacted them at least 3 times to see why I had this charge and Ashley O., Customer Correspondence Administrator said
"There is a daily service fee for all rental days, once a toll road is used (including days on which no toll roads were used) with a maximum usage charge of $24.75 per month, plus the toll fees. A separate invoice for toll-related charges will be sent to the address listed on your rental. The charges will appear on your credit card as a separate charge from PlatePass. Please be advised all information regarding Platepass is located on the back of the signed rental agreement therefore, no adjustments will be made regarding this issue."
Luckily, I only used it the one day before returning my rental because it could have been an additional $100 for the 4 days even if you used it once. I've never heard of such a thing and I completely understand why majority of their comments are negative. 1 out of 10 stars for sure.