Complaint / review text:
Today, June 11 2014, I try to contact Sony's Support about my PS4 System, which is giving a error code (CE-34878-0) SINCE the first time I opened and plugged in. I have four games COD Ghosts, Fifa, Killzone and Battlefield 4. NONE of these games have been played from anyone here at home. I bought it for my son (and of course for me) and we tried and tried and tried and nothing. We start the game and as soon we start enjoying the new platform, it crashes. After contacting Sony's representatives, they walk through me to see if we could get rid of this annoying error code. No success. They've said that they would send a box to my brother's home to get it fixed or replaced. Let me explain: I live in Brazil. My brother is in New Jersey. I asked him to buy it for us at day one and since we had to wait for his visit to get the console back to US, I was instructed by SONY's people to wait for his back and then they would send the box for the service.
TODAY, Sony's guy named "Henry " was VERY rude, only answering what was good for Sony and not for me. He doubted that my console was broken and asked me questions about what other representatives did tell me to fix the console (like restarting to the factory default, and such...) and many more questions trying to make sure I was telling the truth. It was very embarrassing for me. When he told me that it would not be possible to send a box to my brother's home, I simply asked him why? And he disconnected the Chat. Very rude mr. Henry. VERY RUDE Sony for doubting about the error in my broken console which we never played until now!!! I only want SONY to send the box to my brother's home and NOT fix the console I bought, but EXCHANGE for a brand new one. I DON'T WANT A FIXED console. I bought it new, and I want a NEW ONE.