Complaint / review text:
I recently obtained internet service with Sprint through their MiFi Hotspot device. It required a two year commitment. The service and speed were great, however, within four days, I had used up the monthly allotment of 3GBs. Previously I had used a Boost Mobile Hotspot via my cell phone and rarely used up the 2.5GBs allotted each month. And that included all the work I do on line as well as texts and photo uploads. I have contacted Sprint and asked them to show me exactly how my data is supposedly disappearing. All they can say is that I must be spending too much time on Facebook or watching movies. I do neither! And I still do as much work as possible through my phone. There is no way I have actually used the amount of data that they say and they are unwilling to supply any kind of proof as to where is being used. With other companies, when you reach your data cap, they slow down service until the next monthly cycle begins. I have learned from Sprint that they do not slow down the speed but they charge a doubled fee for each additional MB worth of data until the month is over. As you can see, padding a consumer%u2019s data usage is quite profitable for them and I believe this is the trap I have fallen into. My only option, according to Sprint%u2019s customer service, is to pay for the MiFi device ($200.00) and cancel the contract. I say they have already violated the contract by not being able to show me where this data is supposedly being used. Should there be no disclosure at all for the consumer? I think there should. On Boost Mobile I got 2.5GB/month and it usually lasted the whole month. With Sprint I get 3GB and it%u2019s gone in four days, being used much less than the mobile phone. Something is very wrong here. I would appreciate any help you can give me in getting to the bottom of this and find out how Sprint can charge for large amounts of data but cannot show where or how that data was used. It happened again the second month.