Complaint / review text:
Initially when I signed up with sprint, I was assured there were no activation fees and my bill would ONLY be the the planned amount plus tax. Great! Until I went to pay my first bill and there was nearly an extra $90 added on. I went to the sprint store I signed up at and was basically told "it is what it is". Even after I explained to him that the rep I spoke with specifically told me NO surprise fees.
Then I was told I'd have all of these additional fees NEXT month as well since I added a tablet (free) to my plan. Which I was told would cost $7.50/month which is half off. Today I was told it'll be the full $15/month. This is absolutely ridiculous. I'm not sure if the man who helped me sign up straight lied to me, or if he just doesn't know what in the world he's talking about. But I won't be recommending sprint. Don't get me wrong, I understand there being activation fees. But not if I had been told multiple times there would be none. And then being treated as if my complaint doesn't matter Fed up.