Complaint / review text:
I just purchased a phone and plan through Verizon wireless and it's going horrible. My old device deactivated itself when I got home and I cannot deactivate my new device, but neither of my phones actually have service now. I tried fixing throriblemthrough the phone and through the online links and websites and information island processes it took me through. Still each step I took never helped or did anything but tell me I didn't have access or I just can't do anything about it. It said I needed to be an account manager, sent that request and th account manager had on file the completely wrong phone number for our plan. Tried calling the 24 hour help line, and said they couldn't help because their hours closed at 9pm... I should have went with AT&T and I really regret this decision through Verizon, but thanks to the edge plan, I can't back out unless I pay the phone in full instead of the original two year contract cancelation fee.