Complaint / review text:
Someone called my mother with regards to an outstanding account for the Beeld newspaper. Since she is unable to do her finances, I am assisting so she asked them to call me. The person told me there was an amount of - R 300 outstanding. We always pay the delivery guy since he gives the envelope with the outstanding amount on it. I asked for a statement / Invoice but they said they could not give one as I pay the delivery guy and that I need to sort out the payments made with him. I said that it is not my job to recon your accounts and that you can ask him yourself. I asked again for a statement and was told one will be emailed to me for what is currently outstanding. I have not received any email and the matter is according to me, not resolved. Please let me know why I was never sent the email and why this matter is not being resolved.