Complaint / review text:
1 year ago, Uverse salesperson called and offered a phone, tv, and internet package. Price was a bit better that what I was paying, but he explained that I must stay with Uverse for 1 year, BUT, the price is guaranteed to remain the same for 2 years.
Fast forward to the end of the 1st year, and you guessed it... Price spiked by 40%. Retention's department said that my bill clearly showed the date the promotion ends. I told her that the salesperson sold me a 2 year price guarantee.
I got a "free" apology, but no change in rate. Done with Uverse.