Complaint / review / scam report
Their modem doesn't mean their modem

Complaint / review text:
In January after having had numerous Internet issues at home I called Comcast and they sent me a new modem.

I installed it and sure enough, no more Internet connection problems.

I was paying $5. Per month extra for that old modem and now have been paying $7. Extra per month for a modem.

On the sheet that they sent along with the new modem (with Comcast's logo on top) it states:

"Disposal of Old Equipment.

To protect our environment please dispose of your old cable modem properly... Please note there is no charge if you do not return your old modem, but we recommend that the equipment is disposed of properly."

Today, more than 4 months later in my monthly bill they charged me $40. For "Unreturned Equipment."

When I called and asked what that was for they explained that was for their old defective modem not being returned. No help from that poor service rep.

After then being on hold for at least 20 more minutes I finally got to speak to "a supervisor" who explained that "your old modem" did not mean Comcast's old modem.

No, no, even though they shipped the new one to me because their old one was defective "your old modem" and "no charge if you do not return" it merely meant that they wouldn't charge me if I did not ship my own personally owned (non Comcast) modem back to them.

I still have to return that defective old Comcast modem ("disposed of properly"... 4 months ago?) and they insist on charging me for it.

Amazing and I'm sure many others are having that same issue with Comcast.

Contact information:
Author: Contact with Author

Offender: Comcast

   State: Washington   City: Vancouve
Address: 1500 Market Street
Phone: 180018002662278

Category: Newspapers & Magazines


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