Complaint / review / scam report
ATT Charged me a total of $900 when not authorized

Complaint / review text:
Back in October my husbands service was temp. Disconnected because we forgot to make the payment on time, no big deal. We paid the service fees and all that and a day or so later I got an email saying I was enrolled in Auto Bill pay, I quickly went on the website and dis enrolled us because I don't always have the money to cover the payments. I got an email conformation and assumed everything was ok. Last month I was charged over $400 after we decided to discontinue one of our lines with them, it was taken out through Auto Payment when I had already discontinued that service the month prior.

So I of course was angry and called them and demanded my money be returned and was given the run around and about a week later my money was returned. I let the foreigner know that I was not and did not want to be in the Auto Payment service and he assured me that everything was fine and after the money was returned I so ok, but we decided that we no longer wanted to be customers of theirs and so we turned off my service as well. I woke up this morning to an email saying that I was charged 527.47 through the Auto Payment system that I was TOLD TWICE before that I'd been taken out of.

That was almost all the money I have right now after just having been paid that night at midnight!!! So I called ATT again and spoke with a very understanding and sweet lady who immediately sent me a email telling me that I have been withdrawn from that service, though I'm not sure I believe it after having gotten and email previous but still being enrolled. So I have to wait a whole week again for my money to be potentially returned back to me, in the meantime I have no money for gas to get to work or to buy my groceries with! So yeah I'm pissed!

Contact information:
Author: Contact with Author

Offender: Att

   State: Texas   City: Wichita Falls
Phone: 18002056268

Category: Newspapers & Magazines


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