Complaint / review / scam report
Comcast
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Complaint / review text:
I ordered to transfer internet modem to my bedroom and start tv cable service because i just moved in this place... Comcast scheduled March 6 in the morning... Tech. Came in that day and my mom put him on the phone to talk with me b/c i'm at work... Technician said, " transfer modem in the bedroom the signal may be weak."... I replied, " if it's too complicate, then u don't have to transfer the internet modem."... Just do the tv cable so that my mom can watch the tv... I hung up the phone b/c i thought professional technician will know what he is doing... And guess what? Half hour later, my mom called and raised her voice with me and she said, " comcast technician left the house about 5 minutes ago and the tv is not work"..." he is not connect the tv cable for the service yet"

I called the comcast company and told them that..." technician came to my house without touch the tv to install the service "... I want to know he forget to install the tv service? Or the customer service forget to tell him that i ordered for tv cable service? Comcast customer said, "okay, i tell techinician come back to your house to install it today." and technician didnot come back that day

Next day I called and said, " i ordered tv cable service and tech. Came and left without tv cable install"... Comcast customer service raised her voice and said, " i don't see tv cable that you order in here... Let me transfer you to saleperson...

Contact information:
Author: Contact with Author

Offender: Comcast


Address: 1500 Market Street
Phone: 180018002662278
Site: www.comcast.com

Category: Newspapers & Magazines

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