Complaint / review text:
I cannot even describe everything that has happened while I have been with Century Link the last six months. From being sent, arbitrarily, 3 different modems and CHARGED for each one, to being charged for two different DSL lines simultaneously (this was because when I signed up with Century Link the geniuses over there didn't bundle my phone and internet but rather gave me two different numbers for each one and one was charged for phone and internet while the other was just an internet line... Really? Who cans screw up that badly??? And I won't even go into the daily phone calls for three months that went in to getting that little gem cleared up (one day a CL rep would say, "okay, sorry about that, all cleared up." a few weeks later, "oh, hmmm, i don't know why this went to collections." a day later, "okay, we are going to credit you for the mistake" (I always loved how they would say "credit you, " like they are doing me some huge favor for reimbursing me money that they fraudulently charged me and then when I wouldn't pay their fraudulent charges turned it IMMEDIATELY over to collections), a couple of days later "well, if you got a collections letter than obviously you didn't pay your bill." I could literally go on and on but writing this out is starting to get me really upset all over again.
If Century Link could at least get out of the stone ages with their internet speeds (I have the FASTEST internet speed offered in my area and I live in Phoenix, not exactly the back woods, and the FASTEST they have for upload is 896Kbs. SERIOUSLY??? That is a joke!) As a result of the fact that the apartment complex where I live offers Century Link and will not allow Cox to come in I will be moving when my lease is up. Century Link is a scam. Now I know why Century Link is primarily in apartment complexes because that is the only way they can MAKE people use their service because people who have a choice between Century Link and Cox would never choose Century Link. The prices are pretty much comparable and yet the services provided are not even in the same decade.
Stay away fro Century Link. Their "products" are laughable, their billing fraudulent, and their customer service does not seem to exist for actual "service" but for up-selling.