Complaint / review text:
I'm a longtime customer of Oceanic, and we pay a heckuva lot of money to them each month. I can't tell you how disgusted I am with the poor TV service I get.
About a year ago some channels began pixelating and/or blacking out. I had service technicians come to my house 3 times to fix the problems without success. They switched out the cable box to no avail. They promised to call me back to see if their remote attempts to fix it have helped, but never called back.
And every time they do a service call it's hard to schedule and you have to wait around for hours until they show up and work on the problem, which wastes the little free time I have. Lately the problem is getting substantially worse. From one or 2 bad channels it's multiplied to over a dozen, including premium channels like HBO & Showtime that I pay a lot of $ for. This company sucks and they don't give a about quality service or whether they provide the basic products that the customer is paying for.
Knowing that if I call again for service probably means more wasted time without any positive result makes me so angry.!"They should have a motto, "Every year we charge more and give you worse service"