Complaint / review text:
I called up Comcast and spoke to support because my internet was going in and out and we did some basic troubleshooting, such as unplug the modem and all that other bull you already know what to do. They had me connect the cable modem directly to my computer because they assumed it was my wireless router.
The woman I spoke to told me it was my equipment and had to route me to Help Desk Signature support which charges you a $39 enrollment fee and $14.95 a month. Now I am speaking to signature support and they could not figure it out so they transferred me back to schedule a service call. When I was transferred back I was unable to schedule a service call because there was an outage in my area. These morons transferred and charged me for enrollment and said they could not refund me because it was already charged.
Also, there was a charge on my bill after I cancelled the support for $14.95 and the girl told me the person I spoke to forgot to cancel the monthly service. So it is our responsibility to call these schmucks when they didn't do something incorrectly. I am trying to get through to billing and I am on hold for 45 minutes and then it hangs up automatically.
Are you kidding me? No wonder why they have loads of bad reviews on this company.