Complaint / review text:
I was surprised when I saw my Oceanic cable/phone bill for March, it contained international calls to Guinea, within three days for day to night between 2/5 to 2/7, a total of 368 calls over 16 hours. A total cost just over $800, with other charges is over $1000.
I disbursed the charges, after many calls and asking for updates for closed to two weeks, they told me all the calls are valid. I explain to them I live by myself during that time and have no one at home to make any of those calls, I have employment record to show I was working. I also raised the questions about the calls were almost three days straight (none stop days and nights), over 95% of the calls were perfectly 2 minutes charges, that's not logical and impossible for a human to make such calls. I finally able to talk to the supervisor Dino, his employee number is 2223, he told me he didn't care if it's logical or not, because their investigation department said the calls were coming from my phone and I need to pay the bill.
I ask him to give me proof that it's my phone did the dialing, he counted and said I can't prove I didn't have someone else at my house making the call, as any normal human being can see it's some type of scams charges on my bill, but they refused see my point, and said they did the investigation so the charges are valid. I was hoping a local company would do the right thing and not to push the invalid charges to the customer, I guess I am dead wrong on that one.
As of May 2,2014, after national Time Warner Cable Security called few days ago to find out more details, Oceanic Timer Warner Cable called today to tell me they have dropped all the international phone charges and will credit the full amount back to my account.