Complaint / review text:
I applied for my daughters passport in March 2014. I am divorced and my husband had to write a consent letter which he did. When I applied the struggled with the application and said that it was the first time they dealt with such a scenario. They told me that they would process my application after hours because they are very busy. They miss placed the letter and after a lot of phone calls and e-mails, they asked for another letter. An official of the Potch Office even phoned my ex-husband for a new letter. He posted another two letters to them. According to them they did not receive the letters. He wrote a 4th letter which the call centre said I could fax. I did and after I queried again, they told me that they do not need a letter, he must go for finger prints. He will not go, because he wrote 4 letters already. A lady phoned me today to tell me we must go together. I told her that he stays in Pretoria and I in Potch. We don't even have contact. He has contact with my daughter, but we don't even talk to each other. The lady then told me that we must arrange that he goes to Pretoria and I go to Potch at the same day, at the same time. This is ridiculous. What if he was overseas?