Complaint / review text:
We applied for an unabridged birth certificate on 29 September 2014. We logged a case number on 24 November 2014 (after 8 weeks - the communicated period for the document to be finalized). We have been following up on a regular basis and there is no progress on this case even though we have escalated to the relevant team leaders to finalise this application. We require resolution to case number 1411059445.