Complaint / review text:
I tryed to contact social security office to change banks for my direct deposit of my ss check, first we went to the new bank and they were on hold for 45 minutes, when someone finaly ansered the phone, they pretended they could't hear her. The bank officer is a very busy person and I don't think that was called for.
I felt sorry for her as other customers were waiting for her. I told her I was sorry for the rudeness she received from s s office and I told her I would call them from our home. When I got home I called the 1 800 number, I had to wait 30 minutes before I was told that if I wanted, instead of being on hold they would call me back within 31 minutes. I waited for an hour and no call back happened, so I called s s again, 1 hour and 45 minutes later I finaly had a real person on the line.
I explained to her what I needed, I gave her all the id infromation she asked for, then when I gave her my routing number she insisted that it was wrong, I was reading it off one of my checks so I knew it was right, I told her that I have been receving direct deposits of my checks there for over 5 years, but she insisted I was wrong. Something has to be done about the long wait time and the people working there