Complaint / review text:
I am so frustrated by your overall attitude!!!
Firstly, when I submitted my IT return SARS issued a letter to me telling me I need to come in to verify banking details - so I did. I stood in a line for about 5 hours at the Doringkloof branch.
Eventually I was helped by one of your very 'co-operative' consultants which took all my documents that I brought to verify my banking details, then she told me that your scan machine doesn't work and she gave me a case number.
Okay, today 5 days later I called to follow up on my case - the consultant told me that Zukiswa Mquqo didn't scanned my documents yet and it takes 24 hours for her to scan documents! Okay, then they told me I must call on Monday again to see if Zukiswa scanned my documents. And if this isn't the case I have to go in to the branch!!! Again!!! To raise a complaint...
But, when we owe SARS money they are very fast to charge interest and send letters out, but when SARS owe you money they delay it in every possible way!
Maybe if you can employ a component person to use her feet and brain to scan 3 documents!!!
If it isn't so much to ask from you, please advise!!!