Complaint / review text:
I admire the work that the Salvation Army is doing to help the communities they serve. As I intended to donate some of my living room furniture, I called them up, and scheduled a pick-up.
No body asked me if I live on a ground or first floor. I just provided my home address. After canceling and rescheduling, the truck and two men showed up at my door step. The two men picked up a chair, coffee table and a side table, and took all the pillows.
They completely refused to take the sofa. They told me that they don't have health insurance to go up or down the stairs, and the sofa is heavy. I told them no body asked me if I live in the first floor, and they told me someone (operator or whoever scheduling pick-up) should have asked me about this. So, it is not my mistake, and it is completely their mistake.
It is absolutely irrational and unbelievable that the men carried most of my furniture and took them all the way down the stairs, then they accidentally remembered that they don't have health insurance, so they flinched when they saw the sofa, and refused to take it. I think it is ridiculous for such a great charitable organization to refuse providing health insurance to the people carrying the furniture donated by nice citizens who live on upper floors in apartment buildings. It is a bigger mistake to pick and choose which piece of furniture should be carried from those upper floors. If they come all the way to take the furniture, they should take ALL the donated furniture.
I wanted to do good, and help others who could benefit from my donated furniture, but I will definitely think twice before donating any furniture to Salvation Army. Bad experience.