Complaint / review text:
I purchased an LG $3000.00 fridge 4 years ago. They have been replacing the compressor 4 times, replaced the freezer motor, defrost after the 4th compressor. They informed me that the unit is not repairable. Called LG, they said I had to contact Home Depot warranty service which I have 1 more year left on my extended warranty. They said they could do nothing about it. I said, "Well, I think you should replace the fridge if it cannot be fixed being I have one more year left on my warranty." They said I did not have replacement coverage. I said that that did not matter, fix it or replace it if it is deemed as not repairable.
They flat out refused. So I called LG and explained to them the hard time I was getting from Home Depot, so they called and put me on conference with them and LG said they had no choice but to honor the warranty. Again, they refused so LG went and did a buy back for me. They cut me a check for $1165.00 that's a $1800.00 difference from what I paid but something is better than nothing. It covered the cost of my new Samsung fridge from Jetson's appliances. NEVER will I purchase an appliance or any type of tools from the Home Depot.
DO NOT buy their extended warranty; they will not honor it if the repairs get to a certain amount. I spent days on the phone and only got grief from The Home Depot. I left out the part with the $385 worth of food we lost in the 9 days without a fridge, sent them a receipt for $385.00. ALL perishable food: Dairy, meat and veggies. Got a call this morning from The Home Depot and they said they are sending a check for $85.00. They must not have seen the three (3) in front of the 85.