Complaint / review text:
I bought a few items on 8/30 and scheduled it to have it delivered on 9/6. On 8/31 I bought one more item and went to the Home Delivery section to have this item merged with the previous order and delivery schedule. Seeing two different delivery numbers, I specifically asked the guy at the counter to confirm it was going to be one delivery on 9/6. I also asked about the $79 delivery charge on the second delivery order overview form. He confirmed that I was all set and did not need to pay for the second one.
On the appointed day (9/6) I surprised to get two different calls for each order stating different arrival time windows. The first one was between 14:00-17:00 and the second one between 16:00-20:00. Around 17:15, since no delivery had been made, I called custom service and they assured both would arrive with the second delivery. I asked him to double check and let me know whether both were arriving together? The person on the other end of the line confirmed it.
Around 6:00 the vehicle came and they only had items for the first order. I accepted them and signed the first order. After 10 minutes, I got two more calls asking me to take survey about both the deliveries! Both deliveries? I called customer service and they said both orders had been delivered and that I had signed both! Since then, I have been calling customer service every few hours and it hasn't been resolved yet.
I am on a call with an Ikea guy and he told me to hold on in order to check what went wrong... I am on hold for the last 30 minutes! In the mean time, I finished this review and still listening to the wonderful ads that Ikea is broadcasting!