Complaint / review text:
On 10/15/08, we went to Home Depot to purchase four storm doors for our home and take advantage of the 50% off installation per door they were advertising. We attempted to order 4 storm doors. However, the associate said it was store policy to send their installation representative to the house to verify measurements. To do this, they required a $30 deposit. The installation rep visited the house several days later. Several days after that, we received a call from Home Depot that the installation verifications were in and to come in and complete the order.
On 10/26/08, we went back to the store to complete the order. We spent approximately 15 minutes looking for someone working in the Doors and Windows area. When we found someone, he had no knowledge of the 50% off special. We asked to speak to the dept. Manager and were told she was on the day shift and to call the manager the next day. The next day, we called the store and spoke to the dept. Manager who told us to come back and try again. We did, on 10/28/08, and ran into the identical problem. We spent another 10 minutes looking for someone working in the area and again, they were unaware of the 50% off special. Again we were told to come back another time.
We went back on the evening of 11/02/08. This time the Home Depot associate gave us rebate forms to complete to recover the 50% installation costs on each door; however, the rebate expired 10/28/08. The Home Depot customer service rep on duty told us it was too late to receive the rebate. She had the audacity to try to blame us for coming in “too late” even after explaining to her that this was our 4th trip back. Our story was also reiterated to her by the store’s own department employee on duty that evening since he had been there on our previous visit and knew the runaround we have been put through.
We've spent tens of thousands of dollars with Home Depot over the years. This order alone would have been in excess of $1,000. For this, Home Depot tries to cheat us out of a rebate they advertised and then tries to blame us for it. We were cheated out of the advertised prices and also of our deposit. The Home Depot Corporate Customer Service took no action to rectify the situation nor any action against the store manager who was the crux of the issue. The implication is that the company condones and/or sponsors these practices.