Complaint / review text:
While querying what has since become an ongoing saga with the Principal Agent of the PA franchise, one Heather Tyson who is owner or co-owner of the Port Alfred franchise, I was told that I could only deal with a Mr Tony Fuller who was 'in charge of rentals.' The matter has now escalated into a full dispute, having reported them to the Estate Agent Affairs Board of SA.
Part of my lengthy and complex complaint is that they insisted that Fuller, who is not a registered agent (confirmed with EAAB SA) and who doesn't have his fidelity fund certification as is required by law, deal with my complaints about their poor management of various rental contracts which were entrusted to them.
The sad part of the whole thing is that they point blank refused to discuss or respond to my quite legitimate (this according to my own attorney) complaints. How frustrating this has been!