Complaint / review text:
I purchased a $2,600 leather living room couch and love seat. I purchased the leather protection plan for an additional $110. This was on Sept. 8 '08. The leather has started to peel off, in particular in one section. I called customer support and they sent in a technician. The technician said it was the dye coming off and nothing could be done. It would all come off everywhere eventually. I was under the belief I had bought the extended warranty. It turns out I only bought the protection bond although this was not what I was told at the time of the purchase. I now have a $2,600 leather set that is barely over a year old that is already showing severe signs of damage. Their leather furniture is of very low quality, although it is not sold at lower quality prices. I am terribly disappointed at this company and will stay away from purchasing any more of their inferior products. I will surely not recommend them to any of my friends.