Complaint / review text:
I called Aaron's & told them to come pick up all of the property that I had been renting, as myself/my property was not safe where I was residing.in fact, the person whom I was living with, we'll call him "D", actually threatened to destroy the property. So I called Aaron's & had them come pick it up & take it all back to the store. Little did I know they didn't pick up all of my rented property.in fact an Aaron's employee, we'll call him "T", actually helped "D" steal my "rented" (I wasn't aware that I had actually paid off both items) item (Xbox 360 250 GB Halo Edition) & the Aaron's employee, "T" took another one of MY "rented" items (32" Panasonic 720P LCD W/IPOD/DVD) as a bribe to allow "D" to keep my Xbox 360.
When I went into the store to try to get this resolved, one employee tried to pull the employee I was speaking with aside & tell him in private "what happened with that situation". I spoke up immediately & said "No. My name is the only name on the account. I have every right to know what happened to my stuff!" The employee then said that "D" had GIVEN "T" my t. V.in order for "T" to allow "D" to keep my Xbox & "T" accepted my t. V. & allowed "D" to keep my Xbox!!! Are you kidding me? How can someone give someone else something that doesn't belong to them in the first place, let alone an Aaron's employee! I waited a whole month for someone, anyone to call me & correct this situation but no one ever called. I called Aaron's customer service hotline & filed a complaint with them. The man I spoke with told me that a regional manager would call me directly within 48 hrs. Well 4 days later & I've yet to receive a phone call! I paid THOUSANDS of dollars for these TWO items & I have neither to show for it!