Complaint / review text:
After placing an order online yesterday ($4,000.00 worth of merchandise), I essentially played phone tag with the Pottery Barn customer service line as they had left me a voicemail with a query in order to complete my order. Long story short, when I was not satisfied with the service I was receiving after I phoned back, I asked for a manager. I was asked for my contact name and number and was advised that someone (I was given 2 names) would phone me back. 3 hours later I phoned back, was transferred into a random voicemail and left a message advising specifically that I was frustrated, was not going to complete my large order, and was going to cancel my card and discontinue shopping at the store and any affiliates, hoping that person would phone me back. 4 hours, and counting, I have not received a call back from that person.
I then phoned the Pottery Barn Card number and cancelled my card with the additional message that I would not need it as I would no longer be shopping there. A minimal level of client service at the onset would have satisfied me. I find that there is a consistent lack of care and training when it comes to handling questions and issues.