Complaint / review text:
On 1/15/2009, I called American Home Shield to request service on my refrigerator’s ice maker. They sent out A Affordable Appliance to repair it. After the tech spent 1 1/2 hours in my home diagnosing the problem, he called for authorization of repair. American Home Shield denied the repair stating that the ice maker was not part of my refrigerator so therefore it was not covered. They said I could still use my refrigerator without the ice maker so they would not repair it!
So I asked them, if I were to take out the ice maker and attempt to use it would it function without the refrigerator? They said no. So wouldn't that mean it is part of my refrigerator? Every time I have tried to get this company to fix something they always find a way not to pay! They are the used car salesmen of the home warranty business! Shame on them. As a result, I am out the $55.00 service call fee.