Complaint / review text:
I signed up for a 12 month 1 listing membership at $69.95/month last April. Should have ended March 2014.
When I received a charge in April 2014, I went to my account and cancelled. They are still charging me, claiming that I was supposed to cancel prior to the membership being automatically renewed (without notice), and that the membership will be canceled April 2015. My bank is trying to fight this too, but they are claiming I was informed that the membership would be renewed automatically on April 8th (I canceled April 16th), even though I was never notified. They are a bunch of thieves, as well as being extremely rude.
I used them for years and did not have a problem—even though their fees have always be outrageous and you have to pay individually for each service that you sign up for. They recently were bought by CoStar, and somehow the customer service went to heck.
Go with your local realtor association, DO NOT USE LOOPNET!