Complaint / review text:
We sold our house, requested cancellation, was told the contract was intact and couldn't be cancelled. However if the new owners wanted the service it could be transferred and my obligation would be done. Hmm. The new homeowners have signed a contract, requested training and follow up and haven't received anything, so they want to cancel.in the meantime, I am still getting billed. I have done everything the customer care agent said; however, now your service isn't living up to your end.in addition, I have called the executive support hotline too, with no follow up either. Maybe this will get the necessary action. I am all about paying for services I am accountable for, but we are living in our motor home right now and really want this cancelled or transferred.in reading the other reviews, this seems to be an ongoing issue. Looking forward to hearing from someone.