Complaint / review text:
In May 2009, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF267ABRS from Lowe's in Vista, CA. After 9 months, the refrigerator formed ice on the back of the Refrigerator and under the Deli drawer. Fortunately, we had bought the extended warranty from Lowe's, which has come in very handy over the past 5 years. When the repairman came out the 1st time, he could do nothing until we completely defrosted the refrigerator/freezer. They sent out another repairman 3 days later who took the entire back off the refrigerator and told us the problem was that the drainage tube in the back is too small and freezes up. He told us this is a common problem with Samsung refrigerators. He suggested we DEFROST the FROST FREE refrigerator every 6-9 months!!! Hello!!! That is not what I purchased.
I contacted Samsung Customer Service and was told they had NEVER had this problem in the past. I was asked if I using the appliance as directed in the manual!!! They refused to acknowledge there was or had been a problem of this sort in the past with any of their refrigerators. I then went online and read the MANY complaints for the same problem with many of the different Samsung Refrigerators. After speaking with a Supervisor again, I was told they were unaware of any complaints. I directed him to the online Samsung complaints and was told they never read them!!! So, here I sit on a Sunday afternoon, emptying my LEMON of a refrigerator again. This has become a ritual every 6-9 months to prevent it from causing damage to my kitchen wood floors.
The Samsung Supervisor also told me they weren't responsible for any damage to my floor, cabinets or other fixtures if the refrigerator malfunctions as I have a preventable solution (DEFROSTING EVERY 6-9 MONTHS). I will never buy ANY Samsung product again. I have had several friends in the market for a new fridge and I give total negative feedback for Samsung every chance I get. NOW that is customer service!!! Their Customer Service is some of the poorest I have come across in recent years.