Complaint / review text:
I had called Monitronics to inquire about upgrading my existing service and add some additional equipment. I spoke to a sales rep (Scott) about adding the HomeTouch Home Automation features to my existing alarm system, that a local Monitronics rep had installed. I want to add 2 motion Sensors and 2 glass break sensors, along with one touch panel for the front entry. His initial quote to do this was $1500. I was like what??? After some more brief conversation, he came down to $1000.
I have been a customer for almost 3 yrs now and my contract will soon be up. I figured a company would like to have a continual contract relationship, just as cell phone carriers do. I can get a iPhone 6 for $299 with a 2 yr renewal contract, while retail would cost me $850, just a point I am making, in relation to this. So I figured Monitronics would want me to continue my relationship with them for another 3 yrs. I can get an entire brand new system for what I was quoted at another alarm company, and become their customer instead.