Complaint / review text:
I ordered a love seat and sleeper sofa from Jennifer Furniture. The sleeper sofa came damaged on 12/4/08. I have had to deal with their technician who I hope will finally come on 2/10/09. I still have the love seat to be delivered. That was arranged for 1/15 and the building receptionist called me at my office which is 5 minutes away. By the time, I got there, the truck had gone... They are supposed to wait 15 minutes, they did not even wait 5 minutes. I asked the store manager to arrange for another delivery after 3 pm... He said yes. The delivery company just called me and they have arranged for the delivery from 9 to 2 pm. This is a nightmare. I want to cancel the order. I give up.
Lots of time following up, out my money with a damaged couch and a love seat that can not be delivered at a convenient time for me.