Complaint / review text:
I received a $384 bill, current month's bill, plus average billing overage, all due once, with no prior notification. I called the customer care center & held for over 30 minutes waiting on someone to answer. After finally getting to talk with a live person, I made payment arrangements to pay $100 on 10-22 which I did & it shows online as being paid on 10-22. Next agreement was to pay balance of $284.12 in two weeks, or 11-4.
On 10-29 I received a disconnect notice & phone calls threatening to disconnect my service. I've been a customer since August 2011 & have paid faithfully each month & do not appreciate being treated as a deadbeat. I should also add, I sent a letter to my sales person/Ambit account manager requesting assistance, no response received.in fact I have not heard from her in over 2 years at least.
When I set up average billing, it was not explained that the full amount of overage was expected to be paid in full at the end of 12 months. Why wasn't an additional $20 or $30 added to each bill to catch up, instead? There was no phone call or letter to advise me of upcoming payment, no prior notification that balance was to be paid in full. I've had other bad experiences with them, one oversight on payment since 2011 & they wanted payment within 24 hours or threatened to disconnect my service.
One time, they sent me a bill for $200 plus current month's billing, for early termination fee, because I had not called in to renew my service. It took over an hour to get it straightened out. Not only that, but they quote one rate/kwh on your service plan, but bill at a higher rate throughout the entire year. When I asked about this, I was given some garbled answer that didn’t make any sense. Bottom line, I was charged a lot more per/kwh than quoted. This is the last straw in dealing with Ambit energy. The only time you hear from them is when they want to beat you up about a bill. As soon as my contract expires, I'm disconnecting with Ambit & will go with another provider. This is some of the worst customer service I've ever experienced & will not recommend Ambit Energy to any of my friends & coworkers.