Complaint / review text:
I have been an Ambit customer for over three years. I get my PPL bill on-line and as it is very small I have not checked it for a few months. Well I checked yesterday and found that their rate was almost DOUBLE of what PPL's price. $. 1599/kWh vs $. 08956/kWh. This is unconscionable, outrageous and a rip off.
I called Ambit's customer service and they said I was on a variable rate and offered me a fixed rate at a guaranteed savings. Yes, I know that I was on a variable rate, but their rate was always very close in price to PPL. Needless to say I CANCELLED MY SERVICE WITH AMBIT!!! Check your AMBIT bill as you may be paying double as well.