Complaint / review text:
I sold a house with a monitoring contract on. I tried to cancel over the phone. They said to send a written notice. I sent written notice, but forgot to sign. They tried to contact me by phone, but I assumed they were trying to sell me contract on my new house and didn't answer. They never sent a letter saying I needed a signature and said we owed for 5 months after we sold the house. Collections people called and never said anything about signature. Then another collections person specifically said a payment I made was for September and October, when in fact it was really payment for November and December. Just bad handling all around and way more phone calls than necessary. Still unresolved.