Complaint / review text:
In 12/2008 we purchased Andersen storm door in local Home Depot, with the installation. It came with the rebate - $57 after rebate for the installation; so Home Depot was promising to compensate the difference between $57 and the real cost of the installation, up to $128. We paid for the installation $174; expecting 174-57 = $117 rebate.instead, Home Depot sent only $63. This is how they explained it: "The basic installation is normally $109.00 and after subtracting $57.00 which is the promotional price for installation, the remaining balance is $52.00." Nowhere the rebate form mentions any normally, and isn't it funny that they determine that only $109 is normal after they themselves have charged $174! They further proceed: "And as a customer satisfaction gesture would like to offer $65.00 in the form of a Home Depot gift card." This is 100% illegal rip-off. I guess I'm not the only one who has purchased this storm door with this promotion.