Complaint / review text:
AHS installed a unit designed for a rooftop application. The unit installed was missing parts, no protection of coils (no guards at all). The unit was faded and documentation attached to unit was faded and had water damage. It was obvious unit was old or refurb or something. Screws missing on top of unit installed. I took pictures and pointed out the unit was designed to be installed on a rooftop not ground level residential. Unit broke within days, had to have parts installed to fix. I desire unit to be removed as is inappropriate install and appears as used or old unit. Have over 150 calls to AHS still no resolution in 6 months.