Complaint / review text:
Beyond frustrated! Monitronics bought out Security Networks, whom we had no troubles with. We've had to call them many times over problems with our service since. Today I'm over the top because once again they don't provide quality service that I keep paying for. Our house is for sale and was being inspected today. Our realtor called because the inspector arrived to an alarm going off. We never received a call about it from Monitronics. When I called Monitronics, they had the wrong address for us. We were supposed to move, but had called and cancelled the relocation because our house sale fell apart at the time. Well, they had no record of our alarm going off. The nice lady that was on the phone did some checking... Lo and behold they had record of us calling about cancelling the relocation and keeping the system as it was, but they never cancelled the request to disconnect our system. They disconnected it Sept. 22!
I've been paying for nothing! How nice that she did offer 3 months of downtime credit after we move into our new home, but now there's a problem getting it reconnected (uses cell service) and they need to send out a technician. Ummm... I now live over an hour away so that's not happening. Like I told the lady on the phone, I'll be paying for a dead system because we can't come there for a technician. I'll add that a technician was already at our house this summer for problems with the system! It would seem that the majority of the time we've now been with Monitronics, our system has been malfunctioning and really has been nothing more than a decoration for $50 a month.
We've had so many problems that my husband told them they should cancel the contract, it's so bad, but of course they won't. There's NOTHING Monitronics can do to make this right because we've had so many problems this entire year. They don't communicate or put things in the notes when we call with problems which is what I tried to discuss with them today. We will ride out the contract and NEVER use them again after that. I have recommended to my friends to never use them, and we've had security on our home for 9 years with several different providers, but Monitronics is the only one we've had problems with. I've had enough "I'm sorrys" from them. For all the issues they should have voluntarily cancelled the contract.