Complaint / review text:
I was sold a system by Devcon security about 2 years ago. Monitronics took over the servicing of my system about 6 months after we purchased the system. Upon signing up with Devcon we knew that we would be moving soon and the salesperson told us that we could move our system at no charge. When the service was switched to Monitronics they charged us $99.00 to move the equipment. I was also told by Devcon that after one year of service with them that my bill would be lowered, all I had to do was call in and request it. When we moved our system and the service was monitored by Monitronics I asked about this and the rep said yes, just call when the year is up and they will reduce my rate. Well, I called yesterday and was told there is no such policy in place. Completely dissatisfied and feel lied to by all parties involved.