Complaint / review text:
Be careful when using installation contractors fr0m LL. We purchased hand-scraped wood floors & understood there would be imperfections. However, when I asked the supervisor to refrain from placing pieces w / deep carvings in high traffic areas, they still did so. It was necessary for a 'fixer' to come out & replace several severe pieces (when walking w / socks these areas catch & leave fuzzies). The procedure necessary to remove & replace these pieces was very disturbing, so we chose to leave most of the 'bad' pieces as is—as we were afraid there would be damage to trim, walls, etc.