Complaint / review / scam report
Home Depot
Home Depot Bait and Switch installation quote - Carpet and installation

Complaint / review text:
Paid $35 for an estimate on carpet and installation. After being assured that the preliminary free estimate included all foreseeable charges, the final quote included a previously undisclosed $75.00 fee for "delivery" of the carpet by the installers. When questioned, the sales person said it was a new fee and refused to waive it. Drove a half mile down the road to an independent carpet store and purchased a better quality of carpet that, with installation, came to less than the Home Depot quote. Home Depot got me for $35.00, but lost a customer for life.

Contact information:
Author: Contact with Author


Offender: Home Depot

Country: USA

Category: Real Estate

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